Delivery Charges
We charge a delivery fee of $12-$17 (Based on postal code, before GST) per delivery.
For bulk order of 30 boxes or more, an additional delivery surcharge may be imposed.
Delivery Service
We offer island-wide doorstep delivery service Monday to Saturday.
We offer 2 time slots daily:
- 10am to 2pm
- 2pm to 6pm
- Any request for specific delivery timing will be subject to driver availability and may incur an additional express delivery surcharge.
Delivery on Sunday and Public Holiday, and to postal code starting from 62-63 and 69-72 will be on a case-to-case basis. Please call our sales hotline 69084089 or email us at orders@richngood.com for assistance.
Delivery slots open 1 week in advance and close 1 working day before. Orders placed by 10am will be delivered by next working day, subject to availability of delivery slots. Lead time and slot availability may vary during festive peak periods.
We will only deliver to 1 address per order. If you need delivery to more than 1 location, please call our sales hotline 69084089 or email us at orders@richngood.com for assistance.
Delivery Modifications
Once orders have been placed and payment made, do kindly refrain from making any changes.
If absolutely necessary, any changes, including cancellations will incur an administrative charge.
Please kindly ensure someone is available to receive your delivery during your chosen time slot.
Do kindly provide us with your contact number so that our driver will be able to contact you should any issues arise during delivery.
If you are uncontactable and delivery is unsuccessful, a redelivery fee of $15 will be imposed.
Delivery Terms & Conditions
We reserve the right to make changes to the delivery time slot.
We will not be liable or responsible for any late delivery, incorrect information provided or failure to deliver the products ordered due to any unforeseen circumstances beyond our control.
Issues with Items
If you encounter any issues with your delivery, please WhatsApp or call our sales hotline 69084089, or email us at orders@richngood.com within 24 hours of your delivery.